Privacy Policy

Tie-My-Knot respects your concerns about privacy. This Privacy Notice describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

The phrase “personal information” refers to information by which you or the device you are using to connect to the Internet can be identified.

Information We Collect

We may obtain personal information about you based on information you provide during the rental process.

The types of personal information we may obtain include:

  • Your contact information (such as name, Twitter handle, postal and email address, or phone number)
  • Contact information of friends or other people you would like us to contact
  • Payment details (including payment card number, security code, expiration date, cardholder name and billing address)
  • Shipping information (including the shipping address and phone number)
  • Information you provide by interacting with us through social media, including photographs
  • Shopping behavior and preferences, and a record of the purchases you make on our website
  • Other details that you may submit to us or that may be included in the information provided to us

In addition, when you visit or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.

How We Use The Information We Collect

We may use the information we obtain about you to:

  • Provide products or services you request
  • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone)
  • Maintain a record of the purchases you make on our sites
  • Respond to your questions and comments and provide customer support
  • Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you
  • Enable you to communicate with us through our website and future internet based communication
  • Publish your testimonials, including on our websites and social networks (if we choose to publish your testimonial, we will include only your first name, last initial, city and state)
  • Manage your participation in our events, sweepstakes and other promotions
  • Tailor our products and services to suit your personal interests and the manner in which visitors use our sites, applications and social media assets
  • Operate, evaluate and improve our business and the products and services we offer
  • Analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
  • Analyze trends and statistics regarding visitors’ use of our sites, mobile applications and social media assets, and the purchases visitors make on our sites
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
  • Comply with applicable legal requirements and industry standards and our policies
  • We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection

Information We Share

We do not sell personal information about you to third parties.  

We may share the personal information we collect with our affiliate and (future) subsidiary companies for the purposes described in this Privacy Notice, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We also may share personal information with our service providers who perform services on our behalf (for example, the US Postal Service and UPS). These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. 

Cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our sites’ features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytic or targeted advertising opt-outs.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

To further protect yourself, you should safeguard information you provide with us as you would with any other site. The information we request is limited and should increase the awareness of what you have provided.  We do not share that information with anyone. Please note that we will never ask for you to provide any information over the phone unless previously contacted by email acknowledging the call. It will not be for sales purposes but may be for clarification of purchase or answering questions posted to us.

Updates To This Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the bottom of the notice when it was most recently updated.

How To Contact Us

If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at info@tie-my-knot.com. You also may write to us at: Tie-My-Knot, 9611 Brookdale Drive, Suite 100-193, Charlotte, NC 28215.